An independent review of a scheme targeted at helping problem gamblers in betting shops, the Multi-Operator Self Exclusion Scheme (MOSES) for bookmakers, reveals that 83% of participants agree that is has been effective in reducing or stopping their gambling activity and 71% say they have not attempted to use their nominated betting shops since signing up.
The research, published by Chrysalis Research on behalf of MOSES Senet, who operate the bookmaker scheme, finds that:
- The process to register is very straight forward
- Most wishing to register were able to complete the process with one phone call, and the photographic ID required to complete the process were generally received within two weeks of the phone call.
- Customers registering found the scheme easy to understand and were clear that it was their responsibility to stay away from the betting shops.
- Betting shop staff find the scheme easy to understand and explain to customers.
Malcolm George, Association of British Bookmakers Chief Executive, said:
“This is a highly encouraging result and another example of why betting shops offer gamblers the safest and most responsible place to have a bet.
The review follows significant investment in the self-exclusion scheme by betting shops. We want all customers to enjoy betting as a leisure pursuit and in addition we are committed to ensuring that those experiencing problems get the help that they need.
To see 83% of those registered saying they have found it to be an effective way to reduce or stop gambling and that 71% have not attempted to use their nominated bookmakers is very good to see.
It is also a huge credit to our 43,000 shop staff who have had to train to use the new system in a short period of time.
The ABB and our members remain committed to the development of responsible gambling measures, many of which are already in place in bookies across the country.
In addition to the ability to self-exclude from multiple operators, players can also set time and spend limits on gaming machines and a new Player Awareness System monitors account based play for markers of harm enabling early responsible gambling interactions with customers.”
There are currently 3,500 people registered with the betting shop scheme.
Under the scheme, someone concerned about their gambling can exclude themselves from one or more betting shops regardless of the operator with one phone call to the helpline. Prior to this, someone had to visit every shop in turn to exclude themselves from each shop.
The national betting shop scheme came into effect in April 2016, having first been piloted in Chatham in partnership with Medway Council, and then in Glasgow. The Chatham pilot which focused on 10 shops in the centre of Chatham was supported by all political parties on Medway Council and was a key development from the Medway Responsible Gambling Partnership. The lessons learned from that scheme and the subsequent trial in 300 shops in Glasgow city centre shaped the final scheme.
Under the scheme, anyone who feels they may be developing a problem can call 0800 294 2060, where they select the shops, or areas, they want to be excluded from. Typically this would be shops within the areas they live, work or socialise. Typical phone calls lasts for 30 minutes
Once they have provided the photo ID needed to complete the process, then the completed forms are sent to the relevant shops.
The details of the scheme are here http://self-exclusion.co.uk/